We are dedicated to maintaining the highest standards of customer satisfaction at Toontitan.com. Our refund policy has been established in line with this commitment and to ensure the best service for our customers.
Should you find yourself in the unfortunate circumstance of an inadvertent purchase, we kindly request that you refrain from downloading any items. Please notify us immediately, as refunds can only be processed when a product remains undownloaded and unconsumed.
We commit to engaging with you in a sincere, customer-oriented manner if you are displeased with your purchase. While we are willing to help find a resolution, we strongly advise you to undertake thorough research and pose all necessary inquiries related to any item or service you are considering for purchase on our website. Should you have any questions or require clarification, please reach out to our customer support here.
In instances where a greater degree of refund flexibility may be necessary, we recommend considering purchases from alternative vendors such as the Reallusion Marketplace. As their products come with Digital Rights Management (DRM), they can provide a more comprehensive refund procedure, including the ability to revoke product access in case of disputes. Please note that these products may be priced higher than those available on our site.
Products from Toontitan.com are DRM-free, meaning there are no installation restrictions, serial numbers, or lock-out procedures. Once a product is downloaded, the service is considered delivered and the product consumed. Due to the nature of our service, this form of consumption is irreversible. There is no feasible method to “un-download” a product, “un-learn” a premium tutorial, or “un-see” a trade secret.
Again, many of our products are available on our site can also be purchased from other marketplaces at a higher cost, which come equipped with DRM. In the event of a refund request, these companies can revoke access to the product. If you are uncertain about a product, we highly recommend making your purchase through these platforms, providing you with greater assurance in the event a refund becomes necessary.
We appreciate your understanding and cooperation with our refund policy, as it allows us to continue delivering superior products and services at lower cost to the community.